Terms of Service

Service Overview & Agreement Acceptance

These Terms of Service govern all access, browsing, registration, order placement, purchase and after-sales service behaviors on the calpaktravelus.com platform. By visiting and using this website, all users confirm that they have fully read, understood, and unconditionally agreed to abide by all clauses of these service terms, as well as all platform rules and service policies cited herein. These terms constitute a legally binding agreement between users and calpaktravelus.com for all e-commerce transaction and platform service activities.

Platform Service Scope

calpaktravelus.com is a professional e-commerce platform focused on the sales of travel gear, including luggage, backpacks, duffel bags and various travel accessories. As an authorized reseller, the platform provides users with commodity display, online ordering, secure payment, global logistics distribution, after-sales return and refund, and comprehensive customer service support. We continuously enrich product categories and optimize service processes to meet the personalized travel equipment needs of modern global travelers, and provide long-term preferential sales activities with discounts up to 70% off.

User Account & Usage Rules

Users may complete independent account registration on calpaktravelus.com to enjoy personalized shopping services, order record query and exclusive preferential benefits. Users shall be solely responsible for maintaining the security of their account, login password and personal account data, and shall bear all operational behaviors conducted under their personal account. It is prohibited for users to register malicious accounts, share accounts in violation of rules, use the platform for illegal profit-making behaviors, or interfere with the normal operation of the website through technical means. The platform reserves the right to restrict or terminate service access for accounts with abnormal or non-compliant behaviors.

E-Commerce Transaction Rules

All commodity prices, product descriptions and activity rules displayed on calpaktravelus.com are real and effective, and the final transaction price shall be subject to the real-time display of the order page. After users complete payment, the platform will initiate formal order processing procedures, complete product inspection and delivery within 1 to 3 working days, and provide global unified delivery services with a standard delivery cycle of 6 to 12 working days. All products on the platform enjoy full-site free shipping. Users shall abide by transaction integrity rules and shall not initiate malicious orders or malicious after-sales applications.

After-Sales Service Specifications

All transactions on calpaktravelus.com are protected by standardized after-sales service rules. The platform supports 60-day free return service and completes the refund process within 5 to 10 working days after verifying returned goods. All after-sales services shall be implemented in accordance with the platform’s Shipping Policy, Refund Policy and Customer Service Policy. Users shall use the purchased products within the normal trial and use scope, and abide by return commodity integrity specifications to ensure the smooth progress of after-sales processing.

Intellectual Property Protection

All text content, product pictures, design manuscripts, page layout and brand elements displayed on calpaktravelus.com are protected by intellectual property laws. Without written authorization, no user or third party may copy, reproduce, modify, disseminate, commercially use or reprint any platform content. All CALPAK product trademarks and related intellectual property rights belong to the corresponding brand owners, and the platform conducts product sales and service operations through legitimate authorized channels.

Service Update & Revision Rules

calpaktravelus.com reserves the right to adjust, optimize and revise these Terms of Service and related platform rules according to business development, industry norms and service upgrade needs. The revised terms will take effect immediately after being published on the website page. Continued use of the platform’s services by users after the revision is deemed as automatic acceptance of the updated terms. We will maintain the stability of core user rights and interests while optimizing service rules.

Inquiry & Communication Channel

If you have any questions, disputes or suggestions regarding these Terms of Service, please contact our professional team via the dedicated platform email. We will respond to user inquiries in a timely manner and provide professional explanation and problem-solving support.
Contact Email: press@calpaktravelus.com
Website: calpaktravelus.com

Â