Shipping Policy

Policy Introduction

This shipping policy applies to all order transactions on the calpaktravelus.com platform, standardizing the platform’s order processing, logistics delivery, freight rules and delivery time regulations, aiming to provide transparent, efficient and stable logistics services for all global customers.

Order Processing Time

All valid orders successfully paid on calpaktravelus.com will enter the formal processing queue immediately. Our team completes order confirmation, product inspection, packaging and outbound delivery within 1 to 3 working days. Orders submitted on non-working days and holidays will be processed sequentially on the first working day after the holiday to ensure the accuracy and integrity of each order delivery.

Freight Rules

calpaktravelus.com implements a full-site free shipping policy. All commodities on the platform enjoy free standard shipping services, with no hidden freight fees, no minimum order amount restrictions and no additional logistics surcharges. Customers do not need to bear any shipping costs when purchasing any products in the store, realizing zero-cost logistics delivery.

Delivery Time Standard

We provide unified global delivery services, covering domestic and overseas regions. The standard delivery time for all orders is 6 to 12 working days, and there is no regional difference in the delivery cycle. For customers with urgent usage needs, we support customized expedited delivery services. After customers select the expedited service and complete the corresponding procedures, we will prioritize order processing and logistics distribution to shorten the delivery cycle on the premise of ensuring product safety.

Logistics Tracking & After-sales Explanation

After the order is shipped, the platform will automatically generate a logistics tracking number, and customers can query the real-time transportation status of the order through the platform page. In case of logistics delay, package loss or damage during transportation due to non-human factors, customers can contact our customer service team in time. We will verify the situation within the specified time and provide corresponding solutions to protect customers’ shopping experience.
For any questions about shipping policies, please contact us via support@calpaktravelus.com.