Terms of Purchase

Basic Purchase Agreement

All users who browse and purchase products on calpaktravelus.com shall automatically recognize and abide by these terms of purchase. This agreement is a valid binding contract between users and the calpaktravelus.com platform, covering all commodity purchase, payment, logistics and after-sales transaction behaviors on the platform.

User Purchase Qualification

Users who purchase products on calpaktravelus.com need to have independent civil capacity and legal shopping qualification. Users shall ensure that the personal information, receiving information and payment information filled in during the order process are true, accurate and valid, and shall bear the corresponding legal responsibilities for false information. It is forbidden for users to use the platform for illegal transactions, malicious order brushing, malicious returns and other improper behaviors.

Commodity & Price Specification

All products displayed on calpaktravelus.com are genuine CALPAK travel gear products, including luggage, backpacks, duffels and travel accessories. The platform displays product pictures, parameters, materials and prices truthfully, and all commodity prices are subject to the real-time display price of the website. We regularly launch preferential activities with discounts up to 70% off, and the activity discount rules are subject to the platform published announcements. All products of the platform enjoy full-site free shipping services, and no additional freight fees will be charged in the transaction process.

Order & Payment Rules

After the user successfully places an order and completes the payment, the platform will confirm the order information and carry out subsequent processing and delivery work in accordance with the order content. Once the order is successfully paid, the commodity price and order content cannot be modified arbitrarily. If the user needs to cancel or modify the order, they need to contact customer service in time before the order is shipped. The platform supports a variety of formal and secure payment channels, and all payment behaviors comply with relevant industry norms.

Transaction After-sales Rules

All orders on calpaktravelus.com enjoy the platform’s unified after-sales policy, including 60-day free return and 5-10 working days refund service. Users shall abide by the return and refund specifications, and return products must be kept intact without man-made damage. The platform will protect the legitimate rights and interests of users in accordance with the after-sales policy, and for user behaviors that violate the purchase terms and after-sales rules, the platform has the right to reject the after-sales application.
For any disputes and consultation related to purchase terms, please contact support@calpaktravelus.com.

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